Return Policy

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.

That's why we offer a 30 Day Return Policy.

If you decide you want to return an item within 30 days after receipt of your order, please email us at [email protected] with your order number and we will provide detailed instructions on how to process the return.

Please note, that you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back at our distribution center in "Like New" condition and must contain all original packaging and accessories.

"Like New" means that the items you ordered must not show any visual signs of wear.

If items are returned with visual signs of wear, or have any issues due to use, they will not be accepted and no refund will be given.

If you decide you want to return your order, please email us at [email protected] with your order number and we will assist you. We want to make this as simple of a process as possible for you.

All canceled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) return shipping cost.

If the item has been opened, assembled, and used.

No return accepted.

Important Information Regarding Dundalk LeisureCraft Returns

We will first try to send you any necessary parts free of charge.

It is very expensive to return products back across the border

If a product must be returned to the factory, the following will apply:

a. 20% Restocking fee

b. The customer will be responsible for shipping costs to the factory

c. Products must be returned in their original packaging and condition

d. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole decider of the condition of the product and the amount of the refund

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to [email protected] on the day of delivery.

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

Specific Information For Dundalk Damaged Orders

If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL).

Immediately, contact us or Dundalk, so we can contact the shipper.

Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage)".

Specific Information For Golden Designs Damaged Orders

Once the driver has unloaded the sauna, please immediately inspect the boxes for any damage.

Please indicate any minor scratches, indentations, or scuff marks to the outside of the boxes on the delivery receipt.

You do not need to open the boxes to inspect the sauna.

Please refuse the delivery if you see any softball-sized holes in the packaging which is likely caused by forklifts.

Cancellations

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.

Cancellations received before shipment will receive a full refund.

Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.

Other Return Policy Notes:

If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.

Products that are specified as certified pre-owned or used are ineligible for a return

Unwind Haven only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one-time-use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.