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Shipping Policy

Support

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Please note: This article may not always be immediately updated so it's best to check here for accurate updates to our shipping policy.


Shipping is free on all orders of $500 or more to customers within the continental United States when shopping at Unwind Haven. However, orders to Alaska or Hawaii require you to submit a request to [email protected].


Once you place your order with Unwind Haven, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email to see if alternate arrangements can be made. If your item(s) are available for shipment, we will process the charges and get to work preparing your order for shipment.


Please note that current processing times for new orders can take anywhere from two to five business days. Rest assured, we will process your order as soon as possible for your convenience.


If your order is in stock and we process the charges to your credit card, most products will ship within three to seven business days from the date of your order. However, Dundalk LeisureCraft products are typically made to order and require longer lead times. Current lead times for these can range anywhere from 2 to 6 weeks. Each product page will showcase the most up-to-date time estimates that we receive for our Dundalk LeisureCraft products. Please also note that potential delays with production are beyond our control and we will do our best to update you with new relevant information as your products prepare for shipment.


We will send you a shipping confirmation with tracking within 24 hours of your order leaving our warehouse to the email address you provided when checking out.


When it comes to Dundalk LeisureCraft shipments, the trucking company's responsibilities include calling you or whoever is receiving the delivery by the number provided upon checkout or an alternate phone number if requested. They will deliver your sauna to the end of the driveway or curbside, but they are not responsible for unloading the sauna. Most times, the trucking company will deliver with an 18-wheel truck. It is up to you to determine whether or not this type of truck would fit on your road and/or in your neighborhood.


For Golden Design shipments, orders in stock will typically ship out of the warehouse within 5 business days from the date of purchase. Shipping times will depend on your location, with shipping to the west coast taking 3-5 business days, shipping to the midwest taking 10-12 business days, and shipping to the east coast taking 14-16 business days. The freight carrier should contact you 24 to 48 hours prior to delivery to set a delivery day and time. They will deliver Monday-Friday with a 4-hour open window.


Please note that shipping times are only approximate and can change depending on environmental conditions, transit issues, and carrier availability. For any questions related to shipping, please contact Unwind Haven at [email protected].


International orders are not currently available at Unwind Haven.

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