Canceling or Modifying Orders

Support

Last Update a year ago

At Unwind Haven, we understand that sometimes you may need to cancel your order. We aim to make this process as simple as possible for our customers. 


Here's what you need to know about canceling your order:


Canceling an Order Before Shipment

If you have changed your mind about your order and wish to cancel or modify it before it has been shipped, please contact us as soon as possible. You can reach out to our customer service team through our contact page or by emailing us at [email protected]

To help us process your cancellation or modification quickly, please include your order number in your message. If your order has not yet been shipped, we will update or cancel your order and issue a refund to your original payment method if applicable. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.


Canceling an Order After Shipment

If you wish to cancel or modify your order after it has been shipped, please contact us as soon as possible. We will do our best to assist you with your request. However, please note that once your order has been shipped, we cannot guarantee that it can be canceled or modified. 

If your order has already been shipped and cannot be canceled or modified, you may need to follow our returns policy. You can find our returns policy on our website or by contacting our customer service team. If you need to return your order, we will be happy to provide you with further information on how to do so.


In Summary

Canceling or modifying an order with Unwind Haven is easy, but please try and let us know before shipment. If your order has already been shipped and you wish to cancel it, please contact us and we will do our best to assist you. Please note that order cancellations after shipment may need to follow our returns policy. If you have any questions or concerns about canceling your order, please do not hesitate to contact us.

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